Terms and Conditions

For comprehensive information and the latest updates, visit SpinJam Casino where players access extensive gaming options, generous promotions, and secure payment methods.

General Terms of Service

These terms and conditions govern your use of SpinJam Casino and all associated services provided through our platform at spinjam.co.uk. By registering an account, depositing funds, or participating in any games or promotions, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use our services.

SpinJam Casino operates under strict regulatory guidelines to ensure a safe and fair gaming environment for all players. We reserve the right to modify these terms at any time, and it is your responsibility to review them regularly. Continued use of our services following any changes constitutes acceptance of those changes. Players will be notified of significant amendments via email or through prominent notices on our website.

All players must be at least 18 years of age and legally permitted to gamble in their jurisdiction. We employ rigorous age verification procedures and reserve the right to request identification documents at any time. Failure to provide requested documentation may result in account suspension and forfeiture of funds. We take underage gambling extremely seriously and work closely with regulatory bodies to prevent access by minors.

Your account is personal to you and must not be shared with any third party. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Any suspicious activity should be reported to our customer support team immediately. We will not be held liable for any losses resulting from unauthorised account access where you have failed to maintain adequate security.

Account Registration and Verification

To open an account with SpinJam Casino, you must complete our registration process honestly and accurately. All information provided must be truthful, current, and complete. You must use your real name and genuine contact details. Creating multiple accounts is strictly prohibited, and we reserve the right to close duplicate accounts and void any associated winnings.

During registration, you will be asked to provide personal information including your full name, date of birth, residential address, email address, and telephone number. This information is essential for compliance with anti-money laundering regulations and responsible gaming requirements. We may request additional documentation to verify your identity, such as a passport, driving licence, utility bill, or bank statement.

The verification process typically takes between 24 and 72 hours, though it may take longer if additional checks are required. You may be able to deposit and play before verification is complete, but all withdrawals will be subject to successful completion of our verification procedures. We recommend uploading your documents as soon as possible after registration to avoid delays when you wish to withdraw funds.

If we discover that you have provided false or misleading information, we reserve the right to immediately close your account, confiscate any funds, and report the matter to relevant authorities. We may also refuse future account applications from you. Players found to be operating accounts on behalf of others or using fraudulent documents will face permanent exclusion from our services.

Deposits and Payment Methods

SpinJam Casino accepts various payment methods to make depositing funds convenient and straightforward. Available methods include major debit cards, e-wallets, prepaid vouchers, and bank transfers. The specific methods available to you may depend on your location and account status. All deposits are processed in British Pounds Sterling (£).

Minimum deposit amounts vary depending on the payment method selected, typically ranging from £10 to £20. Maximum deposit limits are set to promote responsible gambling and can be adjusted in your account settings. Deposits are generally processed instantly, allowing you to begin playing immediately, though bank transfers may take up to three working days to reach your account.

We do not charge fees for deposits, though your payment provider may impose their own charges. It is your responsibility to check with your bank or e-wallet provider regarding any applicable fees. All deposits must come from a payment method registered in your own name. We do not accept third-party deposits under any circumstances, and such funds will be returned to the source.

Your deposit history is available in your account area at any time. We encourage you to monitor your deposits and set limits appropriate to your personal circumstances. If you experience any issues with depositing, please contact our customer support team who will be happy to assist you.

Withdrawals and Payout Policies

Withdrawal requests can be submitted at any time through your account area. All withdrawals are subject to successful completion of our verification procedures, and you must have met any applicable wagering requirements attached to bonuses. We aim to process withdrawal requests within 24 to 48 hours during business days, though this may be extended if additional security checks are required.

The minimum withdrawal amount is £10, and maximum withdrawal limits apply depending on your account status and chosen payment method. Standard players may withdraw up to £5,000 per transaction, with higher limits available for VIP members. We reserve the right to split larger withdrawals into multiple instalments at our discretion.

Withdrawals will be returned to the same payment method used for depositing wherever possible. In cases where this is not feasible, alternative arrangements will be made, and additional verification may be required. E-wallet withdrawals are typically the fastest, often reaching your account within 24 hours, while bank transfers may take three to five working days.

We reserve the right to charge a processing fee for withdrawals in certain circumstances, particularly for accounts with low activity or excessive withdrawal requests. Currently, we offer one free withdrawal per week, with subsequent withdrawals within the same week subject to a £2.50 administration charge. Unused free withdrawal allowances do not roll over to subsequent weeks.

Welcome Bonus Terms and Conditions

Our welcome bonus offers new players the opportunity to boost their initial deposits by up to 150%, with a maximum bonus value of £4,000. This generous offer is designed to give you an extended playing experience and increase your chances of hitting substantial wins. To qualify for the welcome bonus, you must be a new player making your first deposit at SpinJam Casino.

The bonus is calculated as 150% of your qualifying deposit amount. For example, a £100 deposit will award a £150 bonus, giving you £250 in total playing funds. The maximum bonus amount is capped at £4,000, which requires a deposit of approximately £2,667. Deposits below £10 do not qualify for the welcome bonus.

All welcome bonuses are subject to wagering requirements before any winnings can be withdrawn. The standard wagering requirement is 35 times the combined deposit and bonus amount. Using our previous example of a £100 deposit with a £150 bonus, you would need to wager a total of £8,750 before withdrawal becomes available. Wagering requirements must be completed within 30 days of bonus activation, after which any remaining bonus funds and associated winnings will be forfeited.

Not all games contribute equally towards wagering requirements. Slots typically contribute 100%, while table games such as roulette and blackjack contribute between 10% and 50% depending on the specific variant. Live dealer games generally contribute 10%. A full breakdown of game contributions is available in your account area. Maximum bet limits apply while bonus funds are active, typically £5 per spin or hand, and exceeding these limits may void your bonus and any winnings.

Ongoing Promotions and Loyalty Rewards

Beyond our welcome offer, SpinJam Casino provides a range of ongoing promotions designed to reward loyal players and enhance your gaming experience. These may include reload bonuses, cashback offers, free spins packages, prize draws, and tournaments. All promotional offers are subject to specific terms and conditions which will be clearly communicated when the promotion is announced.

Reload bonuses are available on subsequent deposits and typically offer between 25% and 100% match bonuses up to specified amounts. These bonuses are generally subject to the same wagering requirements as the welcome bonus. Free spins promotions award a specified number of spins on selected slot games, with any winnings subject to wagering requirements before withdrawal.

Cashback promotions refund a percentage of your net losses over a specified period, typically calculated weekly or monthly. Cashback is usually credited as bonus funds subject to wagering requirements, though some promotions may offer wager-free cashback. Tournament entries allow you to compete against other players for prize pools, with leaderboards updated in real-time throughout the promotional period.

Our loyalty programme rewards regular players with points earned on every real money wager. Accumulate points to climb through VIP tiers, unlocking enhanced benefits including higher withdrawal limits, dedicated account managers, exclusive bonuses, and invitations to special events. Points can also be exchanged for bonus funds or other rewards. Loyalty programme terms may be amended from time to time, and we will provide reasonable notice of any significant changes.

Game Rules and Fair Play

All games at SpinJam Casino operate using certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our games are supplied by leading industry providers and undergo regular testing by independent auditing agencies. Return to Player (RTP) percentages are clearly displayed for each game and represent the theoretical long-term payout rate.

You acknowledge that gambling involves risk and that losses are possible. No strategy or system can guarantee wins, and past results do not influence future outcomes. We encourage all players to view gambling as entertainment rather than a means of income. Game rules and paytables are accessible within each game, and we recommend familiarising yourself with these before playing.

We maintain a strict policy against fraudulent play, collusion, and any attempt to manipulate or exploit our games or systems. This includes but is not limited to bonus abuse, use of automated playing systems or bots, deliberately disconnecting during gameplay, and exploiting software errors or glitches. We employ sophisticated monitoring systems to detect suspicious patterns of play.

Any player found engaging in fraudulent activity will have their account immediately suspended, pending investigation. We reserve the right to void all wagers, confiscate funds, and report the matter to relevant authorities and other gaming operators. Where game malfunctions occur, all affected bets will be voided, and stakes returned. You must report any suspected malfunctions to customer support immediately.

Responsible Gaming Commitment

SpinJam Casino is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming activity. We recognise that while most customers gamble responsibly for entertainment, some individuals may experience problems. We take our responsibility to protect vulnerable players extremely seriously.

A range of responsible gaming tools are available within your account settings. These include deposit limits (daily, weekly, and monthly), loss limits, session time reminders, and reality checks. You can also take a break from gambling by implementing a cooling-off period of between 24 hours and six weeks, during which your account will be temporarily suspended. For more serious concerns, self-exclusion options allow you to permanently close your account for periods ranging from six months to five years or permanently.

We partner with leading responsible gaming organisations including GamCare and Gamblers Anonymous to provide support for those who need it. If you are concerned about your gambling or someone else’s, please contact GamCare on 0808 8020 133 or visit their website for free confidential advice. Gamblers Anonymous offers peer support through meetings across the UK and can be reached through their national helpline.

Staff members are trained to identify signs of problem gambling and may contact players showing concerning patterns of behaviour. We may implement restrictions on accounts where we believe this is in the player’s best interest. Players under self-exclusion or using cooling-off periods will not receive promotional communications during their exclusion period.

Privacy and Data Protection

We collect, process, and store personal data in accordance with UK data protection legislation and the General Data Protection Regulation (GDPR). Your information is used for the purposes of operating your account, processing transactions, verifying your identity, complying with legal obligations, and communicating with you about your account and our services.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Your information is stored on secure servers and transmitted using industry-standard encryption. Access to personal data is restricted to authorised personnel who require it to perform their duties.

Your personal data may be shared with third parties including payment processors, identity verification providers, gaming regulators, and law enforcement agencies where legally required. We do not sell your personal data to third parties for marketing purposes. You have the right to access, correct, or request deletion of your personal data, subject to our legal obligations to retain certain information.

We retain your personal data for as long as your account remains active and for a period following account closure as required by law for regulatory and financial reporting purposes. Marketing communications can be opted out of at any time, though we will continue to send essential service-related messages regarding your account. Our full privacy policy is available on our website and provides comprehensive details about how we handle your information.

Intellectual Property and License

All content on the SpinJam Casino website, including but not limited to text, graphics, logos, images, software, and audio-visual material, is the property of SpinJam Casino or our licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use our services for personal entertainment purposes only.

You may not copy, reproduce, distribute, transmit, display, perform, publish, licence, modify, create derivative works from, or exploit any content from our website without express written permission. You may not use any data mining, robots, or similar data gathering or extraction methods. Unauthorised use of our intellectual property may result in legal action.

Game content is provided under licence from our software providers, and you acknowledge that you have no rights to the underlying software or intellectual property. Screenshots or recordings of gameplay may not be used for commercial purposes without permission. Company and game logos are trademarks of their respective owners.

Any feedback, suggestions, or ideas you provide regarding our services may be used by us without any obligation to compensate you or maintain confidentiality. We appreciate player feedback and continuously work to improve our services based on customer input.

Dispute Resolution and Complaints

We strive to provide excellent service, but if you are dissatisfied with any aspect of our services, we encourage you to contact our customer support team in the first instance. Most issues can be resolved quickly and amicably through direct communication. Our support team is available via live chat and email and will make every effort to address your concerns promptly.

If you wish to make a formal complaint, please send a detailed account of the issue to our complaints team via email. We will acknowledge receipt within 48 hours and provide a full response within 14 days. If the matter is complex and requires extended investigation, we will keep you informed of progress and aim to resolve the issue within 30 days.

In the unlikely event that you are not satisfied with our response, you may escalate the matter to our licensing authority or an approved Alternative Dispute Resolution (ADR) service. Contact details for the relevant bodies are available on our website. We are committed to fair treatment of all players and will cooperate fully with any investigation.

All disputes are governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales. We reserve the right to pursue legal action to recover any amounts owed or to protect our interests.

Account Closure and Termination

You may close your account at any time by contacting customer support. Before closure, you must withdraw any remaining balance, and all pending bets will be settled. Account closure is permanent, and you will not be able to reopen the account or create a new one if you later change your mind (unless the closure was not related to self-exclusion).

We reserve the right to suspend or terminate your account at any time if we believe you have breached these terms and conditions, engaged in fraudulent activity, or if we are required to do so by regulatory authorities. In such cases, we may withhold any funds in your account pending investigation. If your account is closed due to breach of terms, any bonuses and associated winnings will be forfeited.

Following account closure, we will retain your personal data for as long as required by law for regulatory purposes, typically six years from the date of your last transaction. You will no longer receive marketing communications, though we may contact you regarding account closure processes or legal requirements.

Inactive accounts (those with no login activity for 12 consecutive months and a balance below £10) may be subject to a monthly maintenance fee of £5 or the remaining balance, whichever is lower. We will attempt to contact you via your registered email address before applying such fees. Accounts with zero balance that remain inactive for 24 months may be permanently closed.

Limitation of Liability

SpinJam Casino provides its services on an “as is” basis and makes no warranties regarding the availability, reliability, or functionality of the website or games. While we make every effort to ensure consistent service, we cannot guarantee uninterrupted access and accept no liability for downtime, technical issues, or any losses resulting from service interruptions.

We are not liable for any indirect, consequential, or special damages arising from your use of our services, including but not limited to loss of profits, loss of data, or loss of opportunity. Our total liability to you for any claims arising from your use of our services is limited to the amount you have deposited in the three months preceding the claim.

We accept no responsibility for any loss or damage resulting from your failure to maintain adequate account security, including compromised login credentials or unauthorised access to your account. You must take reasonable precautions to protect your account information and use secure internet connections when accessing our services.

In cases where game malfunctions, technical errors, or incorrect odds are displayed, all affected bets will be voided. We reserve the right to correct any errors or omissions, and you acknowledge that displayed balances, odds, or game outcomes may occasionally be incorrect due to technical issues. The definitive record of all transactions is held on our secure servers.

General Provisions

These terms and conditions constitute the entire agreement between you and SpinJam Casino regarding the use of our services and supersede all prior agreements or understandings. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future. We may assign or transfer our rights and obligations under these terms to any third party without your consent, though we will provide reasonable notice of any such transfer.

These terms are available in English only, and the English version shall prevail in any dispute regarding interpretation. All communications with us should be in English to ensure clear understanding and efficient resolution of any matters.

You agree that all transactions, communications, and interactions with SpinJam Casino may be recorded for quality assurance, training, and security purposes. Such recordings may be used as evidence in any disputes or investigations.

By continuing to use SpinJam Casino, you confirm that you have read, understood, and agreed to these terms and conditions in their entirety.